MOST IMPORTANT NOTE: Q1: I have charged the humidifier, but the humidifier can’t be turn on, what should I do?
A1: The humidifier has not built-in battery. It is powered by USB cable. You need to connect the power supply with a USB cable.
Q2:The light of the humidifier work well, but there is no mist. What should I do?
A2: First, please check if the spring is still under the filter.
Second, please check if the filter element is completely wet.
Tips: Before use it for the first time, please wait a few minutes after adding water until the filter element to moisten completely, or try to take off the filter element and moisten the filter element sufficiently, and then install it back. Please note, don’t forget to install the spring back.
Q3: I added essential oil into the humidifier, but after 2 weeks of use, the humidifier is no mist anymore, what should I do?
A3: The humidifier can not be added essential oil, since essential oil will corrode the filter element. At this time you can replace a new filter element. Note, do not add essential oil again.
Q4: After the humidifier has been working for a period of time, there will be some water droplets at the mist outlet, and the water droplets will continue to increase. Will these water droplets affect the use of the humidifier?
A4: Yes, the water droplets at the mist outlet will affect the use of the humidifier. Please check whether the humidifier uses tap water. It is recommended to use tap water, not recommended to use mineral water and distilled water. If mineral water or distilled water is used, it will cause water to accumulate at the spray outlet of the humidifier.
Q5: I plugged in the humidifier with a USB power supply, but there is no mist and the light does not turn on. What should I do?
Q6: How to maintain humidifier?
A6: Please clean the container with soap and water once a week. If not used for a long time, please clean it then leave it to dry.
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